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Shipping

Packages

UPS is our preferred provider. UPS will be used in MOST INSTANCES EXCEPT for large, heavy or bulky items (over 150 lbs. or more than 165 inches in length and girth combined). These exceptions will be shipped out by commercial truck (See Truck Freight Policy). Customer will be responsible for inspecting for any damages or shortages and reporting to K&M Manufacturing as soon as possible.


Truck Freight

K&M Manufacturing will prepay freight on shipments. Freight charges will be added to the customer's invoice. We pass along great savings on freight by utilizing the carriers that we have negotiated volume discounts with. Customer will be responsible for inspecting shipment at delivery.


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Damaged Shipments and Shortages

Package shipments:

If a shortages, damage by carrier or concealed damage is detected, please call K&M Manufacturing as soon as possible to report and start a claim. Please retain any cartons, packages, or related data until inspection has been made by the carrier.


Truck Freight shipments:

The customer is responsible for carefully examining all shipments before signing a bill of lading or delivery sheet. The customer must note all damages and shortages when signing. If the customer detects any damage or shortage in the shipment, the damage or shortage must be recorded on the bill of lading or the delivery sheet and the carrier's driver must sign and acknowledge this record. The customer must retain a copy of the signed bill of lading or delivery sheet and call K&M Manufacturing as soon as possible to start the claim process.


K&M Return Policy

  • Any item returned within 30 days- Full credit
  • Item returned within 1 year- 15% restocking charge
  • Item returned after 1 year- 50% restocking charge
  • Discontinued items returned after 1 year- Not returnable

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